Frequently asked questions

We have built this section to help answer some common queries, and allow you to get on and have some fun!

When are you open?

The farm is open from 9.30 am to 4.30 pm from Thursday to Monday inclusive.

 

How do I book?

All bookings are done online. Please select which experience you would like to book and follow the booking instructions. We recommend that you book in advance as our experiences tend to get booked up - especially during weekends and school holidays.

 

It’s only letting me select 1 space?

When booking if the calendar is only letting you select 1 from the drop down menu of numbers or is say 1 of 16 then that means that there is only one space left on that experience. If you are booking for 2 or more people, even if the voucher you entered is for 2 people, you need to select a time and date which will let you pick 2 or more from the drop down menu of numbers. This will ensure that you have booked the correct amount of spaces for your experience.

 

Who can do the walks?

The walks will be trekking through fields that maybe rough, bumpy or muddy. We cannot authorise wheelchairs, pushchairs or walking aids on the walks for these reasons.

All of our walks require a degree of physical fitness. You will have to be able to walk unaided for between 60 and 90 minutes, if you are unable to we would advise that the walks would be unsuitable.

Our Cria watch and meet and greet experiences require you to be standing unaided for an hour and there are no seating areas in the field.

 

What if I have a pre-existing medical condition?

Our staff are not medically qualified and so are not in a position to assess the capacity of participants to undertake an experience. It remains your responsibility to undertake such an assessment prior to the experience.

 

What happens if I’m late?

For all walk experiences, including the sparkling afternoon tea and walk, we run a strict policy with regards to latecomers. The cut off point is 10 minutes after the experience is due to start. If you arrive after this cut off point you will be unable to do the experience as you will have missed the health and safety talk.

 

How do I change or amend my booking?

If you would like to change or amend your booking there is a link on the bottom of your confirmation email. If that does not work please email smile@pukkapacas.com. Please note that we require 48 hours notice with regards to the changing of bookings.

 

Its not working on my iPhone or iPad?

Unfortunately our website is not compatible with Apple product including iPads.

Please use another device to book an experience.